Last updated: June 2026
These terms of sale define the conditions under which LE DOMAINE DE MYLESIA offers and provides services to customers.
Services are offered by:
LE DOMAINE DE MYLESIA French simplified joint-stock company, SAS Share capital: €1,000
Registered office: Chemin de l’Horloge, 03260 Saint-Germain-des-Fossés, France
SIREN: 945 291 094 SIRET registered office: 945 291 094 00015
RCS: 945 291 094 R.C.S. Cusset Intra-community VAT number: FR15945291094
Trade name: Domaine de l’Horloge
Phone: 06 69 45 46 34
Email: contact@domaine-de-lhorloge.com
These terms of sale apply, unless contrary written special terms are agreed, to services offered by LE DOMAINE DE MYLESIA under the name Domaine de l’Horloge.
They may cover in particular:
These terms apply to consumer customers and, where relevant, professional customers, subject to any special terms agreed between the parties.
Any booking, order or approval of a quotation implies full and unconditional acceptance of these terms of sale.
The services offered are described on the website, in commercial documents, quotations, written exchanges, booking confirmations or booking platforms used by LE DOMAINE DE MYLESIA.
Photographs, illustrations, texts, descriptions, opening hours, capacities, availability, equipment and information published on the website are provided for guidance only and may be changed at any time.
Only information confirmed in writing by LE DOMAINE DE MYLESIA at the time of booking or ordering is contractual.
The customer may make a booking or order request in particular:
A booking or order becomes final only after written confirmation by LE DOMAINE DE MYLESIA and, where applicable, after payment of the deposit, advance payment, security deposit or agreed price.
Where a third-party booking or payment platform is used, the terms of that platform may apply in addition to these terms of sale.
Certain services, including events, private hire, groups or specific requests, may be subject to a personalised quotation.
Unless otherwise stated, the quotation is valid for [to be completed: for example 15 or 30 days] from its date of issue.
The booking is deemed final after written acceptance of the quotation by the customer and payment of the sums requested at booking.
Any change requested by the customer after acceptance of the quotation may result in an adjustment to the price, deadlines or performance conditions.
Prices are stated in euros, inclusive of applicable taxes where relevant.
Prices may vary according to period, availability, duration, number of people, options, selected services, events, special terms or booking platforms used.
Prices displayed on the website are for guidance only and may be changed at any time. The applicable price is the one confirmed to the customer at the time of booking or ordering.
Taxes, additional charges, deposits, security deposits, options, additional services or possible tourist tax are specified before booking confirmation where applicable.
Tourist tax: [to be completed if applicable: amount, calculation method, possible exemptions].
Accepted payment methods are:
Payment may be requested in full or in part at the time of booking, depending on the nature of the service.
Amount requested at booking: [to be completed: deposit / advance payment / full payment].
Important: the booking documents should clearly distinguish between a non-refundable advance payment and a deposit where applicable.
Unless otherwise stated in writing, sums paid at booking constitute a deposit, definitively committing both parties.
Any balance is payable according to the terms indicated in the booking confirmation, quotation, invoice or any other document sent to the customer.
In the event of late or failed payment, LE DOMAINE DE MYLESIA reserves the right to suspend or cancel the booking or service after informing the customer.
For certain services, particularly accommodation, equipment rental, private hire or events, a security deposit may be requested.
Amount: [to be completed according to services] Payment method: [to be completed] Refund conditions: [to be completed]
The security deposit may be retained in whole or in part in the event of damage, loss, breakage, exceptional cleaning, non-compliance with rules of use or outstanding sums due by the customer.
An inventory or inspection may be carried out before and/or after the service where necessary.
The customer undertakes to comply with opening hours, safety instructions, capacities, rules of use, neighbourhood rules, health rules, access conditions and instructions communicated by LE DOMAINE DE MYLESIA.
Arrival times: [to be completed] Departure times: [to be completed] Maximum capacity of accommodation / spaces: [to be completed] Equipment access conditions: [to be completed] Pets: [allowed / not allowed / conditions to be completed] Smoking / vaping: [to be completed] House rules: [to be completed if a separate document exists]
The customer is responsible for the conduct of accompanying persons, including minors.
Any non-compliant, dangerous, abusive or contrary use may result in immediate interruption of the service without refund, without prejudice to any amounts that may be claimed as compensation for damage suffered.
Cancellation and modification conditions depend on the booked service, period, remaining time before the scheduled date and special terms communicated to the customer.
Unless different special terms are confirmed in writing, the following rules apply:
Any request to change the date, time, number of people, service or option is subject to the prior agreement of LE DOMAINE DE MYLESIA and availability.
Additional charges may apply in the event of modification.
LE DOMAINE DE MYLESIA may have to modify or cancel a service in the event of force majeure, exceptional unavailability, adverse weather conditions, safety requirements, technical problems, administrative decisions, health issues, impossibility of operation or an event beyond its control.
In such case, LE DOMAINE DE MYLESIA will, where possible, offer a postponement, an equivalent service or a refund of the sums paid for the service not provided.
No additional compensation may be claimed, unless mandatory law provides otherwise.
Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to accommodation services other than residential accommodation, catering or leisure activities that must be provided on a specific date or during a specific period.
Consequently, for dated accommodation, catering, events, leisure activities or activities, the customer does not benefit from a 14-day withdrawal period.
For undated services or sales not covered by a legal exception, the consumer customer may benefit from a right of withdrawal under the conditions provided by the French Consumer Code, unless the service has been fully performed before the end of the withdrawal period with the customer’s prior express agreement and express waiver where permitted by law.
If LE DOMAINE DE MYLESIA offers gift vouchers, credits or gift cards, their validity, use, refund and extension conditions are indicated at the time of purchase.
Validity period: [to be completed] Services concerned: [to be completed] Conditions of use: [to be completed]
Unless otherwise stated, gift vouchers, credits or gift cards cannot be exchanged for cash.
The customer is responsible for:
The customer must compensate LE DOMAINE DE MYLESIA for any damage, loss, breakage, deterioration, theft, exceptional cleaning, disturbance or harm caused by the customer or persons for whom they are responsible.
LE DOMAINE DE MYLESIA is responsible for proper performance of confirmed services under the conditions provided by law and these terms of sale.
Its liability cannot be incurred in the event of:
LE DOMAINE DE MYLESIA declares that it is insured for the activities it operates, within the terms and limits of its insurance contracts.
Professional civil liability insurer: [to be completed, optional but recommended] Policy number: [to be completed, optional]
The customer is invited to check that they have appropriate personal insurance, particularly for accommodation, events, leisure activities, water activities or use of equipment.
Any complaint must be sent in writing to:
LE DOMAINE DE MYLESIA
Chemin de l’Horloge
03260 Saint-Germain-des-Fossés
France
Email: contact@domaine-de-lhorloge.com
The complaint must specify the customer’s identity, the date of the service, the service concerned, the reason for the complaint and any useful supporting documents.
LE DOMAINE DE MYLESIA will endeavour to respond within a reasonable time.
In accordance with the applicable provisions of the French Consumer Code, consumers have the right to use a consumer mediator free of charge to seek an amicable resolution of a dispute with a professional.
Before referring the matter to a mediator, the consumer must first send a written complaint to LE DOMAINE DE MYLESIA.
LE DOMAINE DE MYLESIA is in the process of appointing a consumer mediator with:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 49 rue de Ponthieu, 75008 Paris, France
Phone: 01 89 47 00 14
Website: cm2c.net
The final contact details of the consumer mediator will be confirmed and updated once membership has been finalised.
Personal data collected in connection with bookings, orders, contact requests, quotations, invoices or exchanges with the customer is processed in accordance with the website privacy policy.
This policy is available on a dedicated page of the website.
Neither party shall be liable for a failure to perform its obligations where such failure results from a force majeure event under French law.
Force majeure or events preventing normal performance may include severe weather, natural disaster, fire, flood, health crisis, administrative decision, access ban, interruption of essential services, major breakdown, accident, safety event or any external, unforeseeable and irresistible event.
These terms of sale are governed by French law.
In the event of a dispute with a consumer, statutory jurisdiction rules apply.
In the event of a dispute between professionals, unless mandatory provisions provide otherwise, jurisdiction may be granted to the competent courts of the registered office of LE DOMAINE DE MYLESIA.
The customer acknowledges having read these terms of sale before any booking or order.
Confirmation of a booking, quotation, order or full or partial payment for a service constitutes unconditional acceptance of these terms of sale.